Before securing your appointment with us, we kindly ask that you take a moment to review our booking policies. These help us ensure our days run smoothly and allow us to provide the best possible service to all our clients

Booking Fees
To secure any colour, extension, or keratin service, a booking fee is required at the time of booking. This fee will be deducted from your final service total.
Please note:
• Booking fees are non-refundable.
• Failure to pay the booking fee may result in your appointment being cancelled without notice.
If you’re unable to pay at the time of booking, please let us know — we’re always happy to chat.
• Failure to respond to our confirmation text within 24 hours will also result in your appointment being cancelled.

Rescheduling
Life happens — we completely understand!
• With a minimum of 24 hours’ notice (or as soon as you receive your 48-hour reminder SMS), your booking fee may be transferred once to a new appointment date.
• If the rescheduled appointment is cancelled or changed again, the booking fee will be forfeited.

Cancellations & Running Late
• If you need to reschedule, we kindly ask for at least 24 hours’ notice.
• Arrivals more than 15 minutes late may need to be cancelled, and the booking fee will be forfeited.
• No-shows will result in loss of the booking fee, and future bookings will require full prepayment.

If you are dissatisfied with the outcome of your hair we ask that you let us know with in 7 days so that we can rectify the issue as soon as possible.

Thank you so much for your understanding and continued support — we truly appreciate you and can’t wait to look after you
Warmly,
The Uniquely You Hair Team